Please contact us to discuss any issues or concerns with your order. We recommend using the online contact form or email [email protected].
Chasing Unicorns has stringent quality assurance processes in place. However, If you believe your item to be faulty, it must meet the following criteria:
Faulty items are those which have manufacturing faults, goods that are different from what you ordered, or have defects that Chasing Unicorns did not bring to your attention.
Chasing Unicorns reserves the right to repair items and return them to you. We will only offer a refund in cases where the garment cannot be repaired by us.
Please ensure you return the item you believe to be faulty as per the above process.
Chasing Unicorns credit notes are valid for 6 months from the date of issue and are non-refundable or redeemable for cash. Expired credit vouchers are not accepted as a valid form of payment.
Store credit for returns is issued via a gift certificate sent directly to your inbox. The gift certificate contains a unique code to be entered at checkout. Credit is stored on the code so you can use it all at once or across multiple orders.
All swimwear and sample sales are final and are not eligible for return, exchange or credit note.
Please choose vintage items carefully. By their very nature, vintage items are pre-loved and carry signs of wear. Any flaws or signs of damage are noted in the product description. All vintage sales are final and are not eligible for return, exchange or credit note.
All jewellery sales are final and are not eligible for return, exchange or credit note.
Chasing Unicorns offers an alteration service that can be added at checkout. Please contact us prior to purchase to ensure the alternation is possible and will not affect the integrity of the item.
Altered items cannot be returned or exchanged in any circumstances.