We ship via Australia Post or Star Track for Domestic and Australia Post or DHL for International. You'll be notified via email when your package is on its way, and be able to track its progress. Shipping times estimate 3-4 working days for domestic delivery, and 10 working days for international delivery from metro area to metro area. As we are located in a rural area, extra postal time can apply.
We want you to be 100% comfortable ordering online from us, so we have a flexible returns policy if you wish to send your order back.
FULL PRICED ITEMS: If you've bought a full-priced item without using a discount code, you can return your item and choose a full refund (less shipping) OR store credit for the full price of your item + 10%
SALE/ DISCOUNTED ITEMS: If you purchase an item on sale, or using a discount code, we offer store credit so you can purchase a different size or a different style once your item has been returned and you have received your voucher.
To save paper we do not send printed returns forms with our packages.
Please print the Returns Form HERE and fill it in.
With all returns we refund /issue store credit less the initial cost of shipping of your item. This includes items purchased with free shipping. Return shipping costs are at buyers expense.
Returned items must be posted back to us within 10 days of delivery, and arrive back in original condition, unworn and with original tags, or we reserve the right to refuse return.
Please fill in our returns form and send it along with your return item/s via trackable mail to
13/4 Banksia Drive, Byron Bay, NSW, 2481, Australia.
Please ensure you keep a record of tracking as we're unable to refund lost postage.
For any queries about order returns, or for any incorrect or faulty items, please email us
(*store credit for returns is issued via a gift certificate sent directly to your inbox. The gift certificate contains your unique code, to be entered at checkout. Credit is stored on the code so you can use it all at once or over different orders.)
Please choose carefully, as although we accept returns and refund on full price items (bought without discount code), we only issue store credit for returned items bought on sale or using a discount code.
You can read about our Returns Policy here.